Clutter Free Cairns – Terms of Service

Effective Date: 24 April 2025
ABN: 39864511316

These Terms of Service ("Terms") outline the agreement between you ("Client", "you") and Clutter Free Cairns ("Company", "we", "us", "our") for the provision of organisational and decluttering services. By engaging our services, you agree to the following terms and conditions:

1. Scope of Work

Clutter Free Cairns offers organisational and decluttering services, including but not limited to:

  • Home and office decluttering

  • Organisation of rooms, wardrobes, pantries, and storage areas

  • Light wipe-down or vacuum of surfaces in worked-on areas

Exclusions from Scope:

  • Pest management, including treatment or removal of pantry moths, cockroaches and other infestations

  • Heavy-duty cleaning (e.g. carpet cleaning, mould removal, stain removal etc)

  • Construction or repair work

  • Installation or assembly of shelves and other storage solutions

  • Removal of hazardous materials

Any additional services must be discussed and agreed upon in writing prior to commencement.

2. Client Responsibilities

The Client agrees to:

  • Provide safe and reasonable access to the property

  • Be present and ensure access during agreed appointment times

  • Be contactable during session time (this only applies if it is specifically agreed upon that the client will not be present during the session time)

  • Inform Clutter Free Cairns of any health and safety risks on the premises

  • Deal withd discarded/donated items over and above the included donation removal (which is one SUV load of donations per 3 hours of session time paid for)

  • Respect the professional guidance provided, and retain responsibility for final decisions regarding item retention or disposal

3. Payment Terms

  • A standard hourly rate or package price will be provided before work begins

  • A 50% payment is due to secure your booking, and the balance upon completion of the session, before departure

  • Accepted payment methods: cash, bank transfer, EFTPOS

  • Late payments may incur a fee of 10% per week overdue

4. Cancellations & Rescheduling

  • A minimum of 48 hours' notice is required for cancellations or rescheduling

  • Cancellations made with less than 48 hours' notice (but before the day of the session) will incur a 50% fee of the booked session time

  • No-shows or same-day cancellations will be charged 100% of the session fee

  • Please note that if you arrive late to your session, it will still end at the originally scheduled time to respect the appointments that follow

  • Exceptions to the above may be considered for emergencies, on a case-by-case basis

  • Any outstanding fees must be paid before further sessions can be booked

5. Liability

  • We take reasonable care in handling all belongings, but are not liable for accidental loss or damage

  • The Client understands and accepts full responsibility for all decisions regarding the retention, donation, or disposal of items. In cases where the Client authorises Clutter Free Cairns to make these decisions on their behalf, the ultimate responsibility for those choices remains with the Client

  • We recommend Clients insure valuable items and possessions independently

6. Confidentiality

Clutter Free Cairns respects your privacy and maintains strict confidentiality.


We will not disclose any identifiable personal, household, or business information obtained during service delivery unless required by law or with your written consent.

7. Third-Party Recommendations

Occasionally, we may recommend third-party services (e.g., rubbish removal, storage services, cleaners etc).
These are referrals only. We are not responsible for the actions, reliability, or results of third-party providers, and any agreements entered into with them are independent of our services.

8. Health & Safety

For the safety of both parties:

  • We reserve the right to decline or cease work if an environment is deemed unsafe or unhygienic

  • Clients must notify us of pets, allergies, or hazards before the session

  • For safety reasons, pets and children must be kept clear of the work area during sessions, as the work environment may pose potential hazards

9. Amendments

We may update these Terms from time to time. Clients will be notified of material changes, and the latest version will always be available upon request or via our website.

10. Media Policy

We may occasionally take before and after photographs or short videos of spaces for use in our portfolio, social media, website, or promotional materials.

  • We will not include any identifying information (faces, addresses, personal documents, etc.) without explicit consent

  • You may opt out at any time by informing us in writing

We respect your privacy and understand that some clients prefer discretion. Your comfort always comes first.

11. Governing Law

These Terms are governed by the laws of Queensland, Australia. Any disputes arising from these Terms will be subject to the jurisdiction of the courts of Queensland.

If you have any questions or need clarification, please don’t hesitate to contact us. We look forward to helping you live a more clutter-free life.

Last updated: 21 October 2025